Frequently Asked Questions
You may also submit a payment online HERE. This is a great option if a friend or relative is helping pay for your event.
You can also call our office during normal business hours at 888-347-5562 and make a credit card payment over the phone.
*Note: Some specials or promotions may offer additional discounts in exchange for a non-cancellation and non-refundable booking. These bookings are not subject to our standard cancellation & refund policy.
1. You can reserve us online by logging into your client account at www.pro-1.com (contact us for your log in information or see one of our emails) or just call us at 888-347-5562. For private events, our deposit is only $199 or $299 depending on the package you select.
2. Mail or bring to your completed Entertainment Agreement, and deposit (if required).
3. Fax your completed Entertainment Agreement with a credit or debit card deposit (if required) to 888-255-3132
Deposits are non-refundable.
90 days or more before event
Any payments above the required deposit are fully refundable up until 90 days prior to your event if you decide to cancel. A cancellation agreement must be signed and received 90 days or more prior to your event. The cancellation agreement must be signed by the same persons named in the event contract.
89 days or less before event
Cancellations made less than 90 days prior to the event are responsible for the full balance due. After 90 days prior to the event, all payments are non-refundable.
*Note: Some specials or promotions may offer additional discounts in exchange for a non-cancellation and non-refundable booking. These bookings are not subject to our standard cancellation & refund policy.
Event bookings may also be transferred to another client with approval & updated contract.
But please consult your local adoption regulations before making us permanently part of your family.